The city of St. Albert's system-wide network outage, affecting phone lines and other services, has been resolved, the City announced Saturday (Aug. 9).
Network connections to all facilities have been restored.
The outage began on the morning of Aug. 5, city spokesperson Cory Sinclair said in an interview.
"Upon investigation we learned that there's a disruption in the city's fibre optic network and so crews are now working to make those repairs to restore all the systems and the connections back to normal," Sinclair said.
The outage seemed to be due to a cut cable, potentially from some development work being done which led to the lines being inadvertently cut, he said. The scale of the city's outage was far-reaching, affecting system, network, and phone lines for some city facilities including Servus Credit Union Place.
911 services continued to operate through the outage, as well as the St. Albert RCMP and Municipal Enforcement Services non-emergency 24 hours complaint line (780-458-7700).
