Brad Laporte, Facilities Manager, explains, “We are creating the Elite brand of self storage facilities. In 2020 we built a brand new storage facility in Langford, BC, and have since sold this location to focus on expanding in Alberta. In July of 2021, we opened Elite Self Storage South Edmonton. We launched our new Elite website in Dec 2022 and with this, are starting the rebrand of Riel Park RV & Mini Storage to Elite Self Storage St. Albert. We have plans to open Elite Self Storage North Edmonton in the spring of 2023.”
What can customers expect? Elite Self Storage features easy-access drive up storage for RVs and vehicles; drive-up unheated units in a variety of sizes; and heated, secure indoor storage for household goods and belongings. This comes with zero long-term commitment or contracts. Customers simply rent month-to-month. In addition to video monitoring, security patrols, competitive pricing and snow clearing, each customer is assured of outstanding service from the on-site staff. For added convenience, Elite offers online bill payments, extended access hours, packing supplies for sale on site and complimentary carts and dollies.
The temperature controlled indoor units vary in size to accommodate every need, and the referral program offers a credit for both the customer and the new patron they bring in (conditions apply).
“We care about our customers,” continues Laporte. “Our goal is to provide respectful customer service in a timely manner. Staff members are helpful and friendly, taking the time to converse with our customers and listen to them. It is important to us that our valued customers are happy and satisfied with the services we provide. We want to create loyal returning customers. We pride ourselves on great communication, problem resolution skills and going the extra mile. It is important to us to greet every customer and make them feel comfortable and welcome. Upon move in, all our customers are given a welcome gift, as we value their business.”
Elite Self Storage is also proud to be an outstanding community member and is pleased to support the St. Albert Merchants hockey team, Laugh for Life Gala, 1st St. Albert Scouts Group, and SAIL Home Foundation.
For its outstanding service, Elite Self Storage earned a 2022 Readers’ Choice award from the St. Albert Gazette.
“We are proud of the recognition we get from our customers for exceptional customer service,” smiles Laporte. “We say a big thank you for the support of St. Albert and surrounding communities for utilizing a locally owned storage facility, and to our great staff who care about our customers.”
Elite Self Storage is currently renovating and adding more storage units to Elite Storage South Edmonton and will soon open Elite Self Storage North Edmonton. For more details on all of the Elite locations, visit us online and like them on Facebook, Instagram and Twitter.